Frequently Asked Questions
We are making sure EVERYTHING IS OINKTASTIC for you and your family’s safe visit to enjoy laugh, learn and play!
Lots of our frequently asked questions are listed below, but feel free to Contact Us if you have any further queries.
Peppa Pig World of Play is a new unique indoor play center designed specifically for pre-school children and their families. Young children can step into the world of Peppa Pig to explore and interact with a number of different play zones, all based on familiar themes from this globally popular pre-school brand.
Children will need to remove shoes whilst playing inside our play structures. For their safety, they are required to wear socks with grips at all times.
If you have pre-booked tickets online, you’ll need to bring your e-tickets with you to present at Admissions.
We operate using timed-ticketing and therefore you’ll need to book your tickets online in-order to guarantee your entry. You will book your tickets for a specific date and play session, but don’t worry, these begin every 15 minutes!
You’ll need to bring your e-tickets with you to present at Admissions, then get ready for some Oinktastic Fun!
We recognise that families come in all shapes and sizes, and therefore have designed our standard entry tickets to best suit you! Simply select an Adult and Child Combo ticket (valid for ONE adult and ONE child), then add any additional adult or child tickets to suit your party size!
We recommend also checking out our Annual Pass and Kids Play Pass tickets too, to find the best value visit for your family!
When you book your tickets for a date and time it means we reserve your place to come and play with us. Therefore, unfortunately all of our tickets are non-refundable or transferable. However, please feel free to contact our Guest Services team and we will always do what we can to help!
Contact us remembering to include your name and order number.
Whoops! Please contact our Guest Services team to rectify this for you.
We kindly ask all guests to leave strollers in their vehicles or outside of the attraction where possible. This makes it a more pleasant visit for all guests. We don’t have a dedicated area inside the attraction for stroller parking.
Yes we do. All guests are given a colored wristband on entry for their specific play session. At the end of your play session, all guests with that color wristband are required to exit the attraction. This allows us to ensure a pleasant experience for all guests.
You are more than welcome to take your own photographs of you and your little piggies. We also have a photo green screen where we can take your photo and customise them with Peppa and her family! These are available for purchase at the attraction.
Times vary each day, please speak to our team upon entry for details.
Mr Fox’s Shop is open daily alongside the attraction, stocking your favourite Peppa Pig items! It is open to our attraction guests as well as mall visitors. View our opening times here.
Yes! Our Campervan Café sells a variety of hot and cold meals and snacks, as well as a selection of beverages. See further information here.
Please note that outside Food and Beverages are not permitted in the attraction.
We don’t have a dedicated Guest Wi-Fi; however the Mall offers complimentary Wi-Fi.
We offer a customisable Birthday Party Package for parties of up to 30 children! More Information.
For schools and groups bookings, please contact us directly.
Yes! Our restrooms are fitted with toddler and adult size toilet seats, along with baby changing tables.
Please see our Accessibility Guide.
Playtime is a 2-hour play session for you and your family at Peppa Pig World of Play Chicago, to laugh, learn and play!
Arrive at the start of the playtime to maximize your fun!
Playtimes begin every 15 minutes!
Purchase a ticket online during a specific 2-hour playtime to reserve your spot.
Due to limited capacity and to ensure social distancing, reserve your admission to a 2-hour playtime HERE and show your current annual pass
Due to limited capacity to ensure social distancing, reserve your admission to a 2-hour playtime HERE and show your current annual pass card before entering.
Face masks are highly recommended for guests during your visit.
- We have reduced the daily ticket capacity to allow for social distancing and the best possible guest experience
- Clear signage along with monitoring staff will ensure proper social distancing while enjoying fun and play
For now, Peppa Pig Meet and Greet will not take place. However, Peppa is featured around the attraction.
We have introduced enhanced cleaning measures throughout the day and before each playtime to clean and sanitize the attraction including high-frequency touchpoints and play areas
We have introduced a large number of hand sanitizer dispensers in addition to the handwashing stations in Peppa Pig World of Play.
- We have introduced new Personal Protective Equipment (PPE) requirements for a range of activities that staff routinely perform. These include face masks (if required), disposable gloves, eye protection and hand sanitizer to protect staff and our guests.
- We politely request you to not visit our attraction should you start displaying any of the symptoms associated with COVID-19. Please contact Guest Services should you need to adjust your booking.